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IBM System z Technical V5 Sample Questions:

1. A post installation support plan must be in place after the sale of the System z. Which of the following is the best way to do this?

A) The hardware SSR/CE is responsible for the post install support plan, the technical specialist should ensure this is complete
B) Create a formal Customer Support Plan document and review it with the customer for agreement
C) The technical specialist should create a list of help desk phone numbers and hardware dispatch contacts to review with the customer
D) Discuss typical problem resolution with the customer technical staff

2. A customer is planning an upgrade to a z114. They have indicated that they will be adding additional disk storage in the future and want to make sure they have room for non disruptive future I/O growth. Which of the following is the appropriate first action for the Technical Specialist?

A) Carefully plan out the upgrade based upon the current I/O configuration. Confirm there is enough room to support and add a future I/O drawer if needed.
B) Ask the sales specialist to give the customer a discount and order the cards at the end of the quarter
C) The z114 hardware model M10 has more I/O adapters so you should order the M10 model which will assure you have room for future growth.
D) Use the eConfig Plan Ahead feature to place an order for an additional I/O drawer but don order any cards until they need them.

3. A customer is considering a z196 with a zBX. Which of the following is the best action a specialist could take to ensure customer satisfaction?

A) Conduct a z/VM Implementation Workshop
B) Mentor the customer on installing PowerVM and VMware
C) Conduct a "Fit for Purpose Study"
D) Review the hardware support process and the HMC documentation for the z196 CPC and the zBX

4. A customer technical staff has been briefed on migration to a z114 or z196. They are discussing the new features with the System z Technical Specialist. Which of the following customer statements is incorrect and must be corrected by the Technical Specialist?

A) Addition and removal of z196 I/O cage is disruptive
B) The correct mix of I/O cage and drawers is configured based on the number and type of I/O features ordered
C) There is Plan Ahead option available for the I/O drawers
D) The I/O drawers can be added or removed non-disruptively

5. The customer is upgrading their z196 processor this weekend and wants to know what IBM team can configure an upgrade for additional capacity. Which team or group would configure this for the customer?

A) Technical Specialist
B) Customer Fulfillment
C) Service Support Representative (SSR)
D) Manufacturing

Solutions: