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WGU Operations Management (C215, VDC2) Sample Questions:

1. What are two reasons a company might be hesitant to provide overtime as a capacity-based option?
Choose 2 answers

A) Overtime results in a buildup of excess inventory.
B) Overtime is not a long-term solution.
C) Overtime is typically a 50% wage premium.
D) Overtime decreases the labor cost per unit.

2. How does the status of overall customer satisfaction support supply chain objectives?

A) It measures capacity utilization.
B) It measures efficiency.
C) It measures compliance.
D) It measures space requirements.

3. Which quality control tool should be used to monitor the current status or end result of a process?

A) Flowchart
B) Scatter diagram
C) Checklist
D) Control chart

4. Which statement is true about capacity requirements planning (CRP)?

A) Production capacity is created for future production items.
B) Available capacity is compared to calculated workloads of relevant items.
C) Human capital adequacy is analyzed for given work centers and production items.
D) Each product item is individually addressed regardless of relevant holistic processes.

5. Which instrument would use an allocation process for space requirements in an industry scenario?

A) Relationship chart (REL)
B) From-to matrix
C) Rectilinear distance
D) Block plan

Solutions: