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| Section | Objectives |
|---|---|
| Topic 1: Sales Process and Services Attachment | - Integrating services into hardware sales cycles - Upselling and cross-selling HP support services |
| Topic 2: HP Services and Support Offerings | - HP Care Pack services and warranty extensions - Lifecycle services and device protection options |
| Topic 3: HP Personal Systems Portfolio Overview | - Product positioning and use cases in enterprise and SMB environments - Desktops, notebooks, workstations, and thin clients |
| Topic 4: Selling and Value-Based Positioning | - Value proposition of HP personal systems services - Customer needs analysis and solution mapping |
| Topic 5: Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
1. Which statement is true about customer challenges relating to productivity?
A) Business leaders define productivity as their IT department's number one priority.
B) 90% of business leaders define distractions as IT's #1 challenge.
C) People who work remotely are half as productive as people who work in an office.
D) IT spends most of its time reacting to data breaches.
2. What does the HP Partner First Portal allow partners to do? (Select two.)
A) access business selling tools, training, and other resources such as HP Sales Central
B) register and track services
C) check warranty coverage
D) create a quote
E) access information about HP hardware & services
3. Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)
A) How do you make changes to BIOS settings for the new PCs that arrive at your site?
B) Do you have employees who travel frequently?
C) How do you manage the complexity of dealing with your devices, network, and software Issues?
D) How do your employees currently migrate their data?
E) What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
4. Which types of HP Services contracts are available to your customers? (Select two.)
A) Durational
B) Standard
C) Adjustable
D) Custom
E) Transactional
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B | Question # 3 Answer: A,E | Question # 4 Answer: A,E |
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