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Apple OS X Support Essentials 10.9 : 9L0-415

9L0-415 Exam Simulator
  • Exam Code: 9L0-415
  • Exam Name: OS X Support Essentials 10.9
  • Updated: Oct 13, 2026
  • Q & A: 218 Questions and Answers
  • Apple 9L0-415 Q&A - in .pdf

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Apple 9L0-415 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Network Configuration17%- Network protocols and troubleshooting
- File sharing and remote access
- Configure network services
Topic 2: System Maintenance and Troubleshooting15%- Diagnose hardware and software issues
- System startup and recovery
- System logs and recovery tools
Topic 3: Applications and Processes15%- Application compatibility
- Manage applications and processes
- Launch services and frameworks
Topic 4: Installation and Configuration18%- Set up initial configuration
- Update and upgrade OS X
- Install OS X Mavericks
Topic 5: File Systems and Storage15%- HFS+ and Core Storage
- File system maintenance
- Disk Utility and volume management
Topic 6: User Accounts and Security20%- FileVault and system security
- Manage user and group accounts
- Keychain and permissions

Apple OS X Support Essentials 10.9 Sample Questions:

Question #1

The Font Book application shows a small dot next to the name of any font that has duplicate resources.

  • A. How can you limit the use of Location Services?
  • B. What happens during user logout?
  • C. How is 802.1X configured on OS X systems?
  • D. How can you identify duplicate fonts?
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

You are configuring an OS X Mountain Lion computer that will be located in a public space. You want anyone to be able to log in and use Safari, but you do NOT want their Safari browser history to remain on the computer after users log out. Which action will let the computer function in the desired manner?

  • A. Create a Sharing Only account.
  • B. Create a Guest account.
  • C. Create a managed account with Parental Controls.
  • D. Enable the Guest account for login.
Reveal Solution  Discussion  0

Correct Answer: B,C,D  🗳️

Question #3

How does OS X Mountain Lion handle third-party, 32-bit kernel extensions (KEXTs)?

  • A. It runs them in compatibility mode.
  • B. It prompts the user with an option to convert them to 64-bit.
  • C. It ignores them.
  • D. It moves them to /Library/Extensions/Disabled/.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

Why would you want to open an application in 32-bit mode?

  • A. Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.
  • B. Documents saved to iCloud can be managed from the application that was used to
    create and save the document. iCloud documents don't appear anywhere in the Finder that a user would normally look.
  • C. The master password is used to reset local account passwords.
  • D. The OS X Mavericks installer can be downloaded from the Mac App Store for free.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

An OS X Mountain Lion computer is connected to both an Ethernet and a Wi-Fi network. How can you specify which interface the Mac will use to access the Internet?

  • A. Use Internet Connect to select the preferred interface, and disable the other interface(s).
  • B. Assign a public IP address to the preferred interface, and a private IP address to the other interface(s).
  • C. Enter a DNS configuration for the preferred interface, and delete the DNS configuration for the other interface(s).
  • D. Use the Set Service Order action to move the preferred interface to the top of the Service Order list.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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