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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A) Manage Service Request Resolutions
B) Manage Service Request Queue
C) Manage Service Request Status Values
D) Manage Service Request Products
E) Manage Service Request Severities
F) Manage Service Request Categories

2. In which three situations can default coverage be applied?

A) to a specific customer account
B) for a specific SR status
C) globally, to all service requests that do not have any other coverage
D) for a specific period of time
E) for a specific SR category

3. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You can generate tasks for the SR object from the workflow.
B) You can send an e-mail notification to specified recipients.
C) You can modify the workflow to update field values within the SR object.
D) You must make the changes using the Page Composer tool.
E) You can define the workflow to run when certain fields of the SR object are changed.
F) You will be required to code any new workflow actions in Groovy.

4. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A) The environment was not provisioned correctly and the service module is missing.
B) The team members have not established the e-mail feature on the Offerings page.
C) There are no specific e-mail tasks available.
D) The team members don't have the Email Administrator Role provisioned.

5. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A) Service requests
B) Social network
C) Contacts
D) Notes
E) Sales opportunities

Solutions: