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EXIN ITIL 4 Foundation Sample Questions:

1. What ensures that a service provider and a service consumer continually co-create value?

A) Service offerings
B) Service consumption
C) Service relationship management
D) Change enablement

2. When is the earliest that a workaround can be documented in 'problem management'?

A) After the problem has been prioritized
B) After the problem has been resolved
C) After the problem has been analyzed
D) After the problem has been logged

3. Which TWO are considered part of the 'organizations and people' dimension of service management?
1. Systems of authority
2. Culture
3. Relationships between organizations
4. Workflows

A) 3 and 4
B) 2 and 3
C) 1 and 4
D) 1 and 2

4. Which does the ITIL service value system discourage?

A) Organizational silos
B) Interfaces among practices
C) Organizational agility
D) Coordinated authorities and responsibilities

5. Which usually requires a team of representatives from many stakeholder groups?

A) Logging a new problem
B) Authorizing an emergency change
C) Investigating a major incident
D) Fulfilling a service request

Solutions: