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Genesys GE0-601 exam : Certified Genesys Engineer (CGEB) Exam

GE0-601 Exam Simulator
  • Exam Code: GE0-601
  • Exam Name: Certified Genesys Engineer (CGEB) Exam
  • Updated: Jun 03, 2026
  • Q & A: 100 Questions and Answers

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About Genesys GE0-601 Exam Simulator

For more info read reference:

ICCE Study Guide

Interaction Center Certified Engineer Study Guide

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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

  • Introduction to PureConnect Application Suite
  • Using Response Management Libraries
  • Identify key configuration elements at the Default User, Role, Workgroup, and User level
  • Basics of Interaction Supervisor
  • Workgroups ACD Skills
  • Managed IP Phone Network Provisioning
  • Configuring Stations
  • Introduction to ACD Tools
  • Security and Compliance Enhancements
  • Basics of Interaction Reporter
  • Overview of Client Templates
  • Managed IP Phone Configuration and Templates
  • Status Messages, Account Codes, and Wrap-up Codes
  • Overview of Interaction Center Business Manager
  • Identify the components of the Interaction Administrator interface
  • Configuring Client Button and Queue Columns
  • Understand the configuration options available for ACD/Skills-Based routing
  • Managing Licenses
  • Configuring ACD

Configuring Call Flows

  • Queue Operations
  • Publish, import, and export a new Interaction Attendant configuration
  • Overview of Default Schedule
  • Email Profiles
  • Recognize and use the files and storage structure used by the Interaction Attendant
  • Overview of Custom Profiles
  • Email Schedules
  • Schedule Configuration
  • Structure of a Node
  • Email Operations
  • Default Auto Attendant set of menus and operations
  • Standard Inbound Operations
  • Overview of Interaction Attendant user interface
  • Manage Voice Prompts
  • Overview of Default Profile
  • Create and configure operations that comprise an Interaction Attendant menu

Interaction Center Certified Engineer (ICCE) Bootcamp

  • SIP Station Configuration
  • Reporting Tables
  • TroubleShooting
  • Database Server
  • License Management and Allocation
  • Dial Plan
  • IC Survey File
  • Running Setup Assistant
  • Configure SIP addresses
  • Configure Regionalization
  • Interaction Center Platform Overview
  • Post Installation Configuration
  • Codecs
  • Gateways Overview
  • Configure Line Groups
  • DID/DNIS Routing
  • WireShark Analyzer
  • Log Viewer
  • Licensing Users and Stations
  • Interaction Center Security Methods
  • IC System Manager
  • DNS Server
  • Log Retrieval Assistant
  • Interactive Update Provider Overview
  • Site Information
  • Interaction Subsystems
  • Configure Interaction Media Server
  • DHCP
  • IC Licensing Overview
  • Using Interactive Update Client
  • Understanding Lines and Groups
  • SIP Proxy
  • Configuring IC Switchover Process
  • New License Generation
  • Interaction Center Architecture
  • Installing IC and Interaction Media Server
  • Directory Server
  • SIP Line Configuration

Benefits in Obtaining Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Genesys certifications lead to higher quality performance, recognized credibility, and greater customer success.

Certification Advantages Upon completion of this course, you will be to:

  • Deploy Genesys products in a VoIP environment
  • Configure deployment scenarios
  • Monitor, capture, and troubleshoot SIP traffic
  • Install and configure Interaction Center components
  • Configure the SIP components of an IC system

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How to Study the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

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And most of the research material is regularly endorsed by experts until being greenlit. Applications dumping explanations for credential-questions are continuously revised such that any changes to the credential content, Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 evaluation can be seen in the dump. ITExamSimulator The team of experts promotes the provision of premium alerts concerning these topics, and should not neglect to practice Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 exam dumps that are currently comprised of our team of experts.

We recommend the following course prerequisites prior to beginning ICCE:

  • Administering the CIC System
  • Configuring Call Flows

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