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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Digital Channels | 15% | - Digital channel troubleshooting - Chat, email, SMS, social media channel integration - Digital contact routing configuration |
| Topic 2: Tenant Configuration and Reporting | 30% | - Call recording configuration - Reporting dashboards and visualizations - Agent and supervisor desktop setup - Network requirements for Webex Contact Center - User and team configuration |
| Topic 3: Telephony and Call Routing | 30% | - Telephony integration configuration - Voice call routing components configuration - Voice channel troubleshooting - Inbound and outbound telephony settings - Webex Contact Center telephony architecture options |
| Topic 4: Advanced Features and AI | 25% | - Advanced workflow design - Analytics and optimization - Third-party integrations and APIs - AI-powered routing and automation |
The CTO of QQS Solutions wants to record calls to meet these requirements:
- All inbound calls are recorded.
- Recordings must be for the entire company.
- Only administrators are allowed to configure recording.
- Avoid custom configurations, when possible.
Which recording method meets these requirements?
Correct Answer: A π³οΈ
Explanation: Only visible for ITExamSimulator members. You can sign-up / login (it's free).
A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?
Correct Answer: C π³οΈ
Explanation: Only visible for ITExamSimulator members. You can sign-up / login (it's free).
An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?
Correct Answer: D π³οΈ
Explanation: Only visible for ITExamSimulator members. You can sign-up / login (it's free).
Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?
Correct Answer: C π³οΈ
Explanation: Only visible for ITExamSimulator members. You can sign-up / login (it's free).
A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?
Correct Answer: B π³οΈ
Explanation: Only visible for ITExamSimulator members. You can sign-up / login (it's free).
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Implementing Cisco Collaboration Cloud and Edge Solutions (300-820ζ₯ζ¬θͺη)
Implementing Cisco Advanced Call Control and Mobility Services
Implementing Cisco Collaboration Hybrid and Cloud Technologies (CLHCT) v2.0
Implementing Cisco Collaboration Conferencing
Implementing and Operating Cisco Collaboration Core Technologies
Implementing Cisco Collaboration Applications
Automating and Programming Cisco Collaboration Solutions
Implementing Cisco Collaboration Cloud Customer Experience
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