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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. You are staging a new install with an IP500v2. The customer wants to use Embedded Voicemail (EVM) for voicemail recordings. The customer would like to maximize the capacity of the Secure Digital (SD) card slots for maximum voicemail recording capacity. Which SD card would maximize the voicemail recording capacity for this customer?

A) Use the SD card purchased through Avaya for the Optional SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the System SD card slot.
B) Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot.
C) Purchase a commercial SD card with the maximum storage size to be used for voice mail recordings and put this card in the System SD card slot. Purchase an additional commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot. This will maximize voicemail recording capacity.
D) Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial USB external hard drive with the maximum storage size to be used for voicemail recordings and put this in the external USB connection on the back of the IP500.

2. A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?

A) 6U
B) 2U
C) 8U
D) 12U

3. What does it mean when the system status light on an IP Office expansion (e.g. ATM16, DS/DT30) module is flashing green?

A) A line/station is in use on the module.
B) No lines/stations are in use on the module.
C) There is no communication with the IP Office.
D) The .bin files are not loaded into the module.

4. A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?

A) latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
B) latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
C) latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
D) latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call

5. Which two need to be programmed to accomplish this? (Choose two.)

A) Add the CLI information to the Account Code.
B) Enable Forced Account Code on the ARS Dial out Short Code.
C) Enable Forced Account Code on the Incoming Call Route created for the client CLI.
D) Add the client CLI information to the Incoming Call Route.
E) Create the Account Code in Manager.

Solutions: