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HP HP2-I57 Exam Syllabus Topics:

HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

Question 1

Name a capability available within HP Essential Support.

A. Remote problem diagnosis and troubleshooting to resolve most issues
B. Ability to order replacement parts from HP for defective third-party components
C. Online status tracking during repair of product while at the repair center
D. Guaranteed 24 x 7 support and next-day turnaround

Question 2

The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

A. Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.
B. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
C. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
D. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.

Question 3

Which coverage does HP Post Warranty Support Service provide?

A. No-cost device repairs made with certified HP parts
B. Access to Level 2 help desk technicians
C. Additional 12 months of support based on the product's base warranty or selected Support Service package
D. Extension beyond 12 months if needed

Solutions: