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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A) Service DueDate
B) Service Urgency
C) Customer Working Hours
D) Customer Entitlement

2. Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers

A) Ensure that Status Transitions are configured to allow the status update from "CannotComplete" to
"Scheduled."
B) Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
C) Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to
D) Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services

3. Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

A) Create a new Child Work Order for each site visit.
B) Create a new Work Order Line Item for each site visit.
C) Create a new Service Appointment for each site visit.
D) Create a new Product Consumed for each site visit.

4. UniversalContainers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?

A) Use Work Types to assign associated Articles to Work Orders.
B) Create a custom mobile app that syncs articles based on Service Appointment assignments
C) Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
D) Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.

5. Service resources at universal container UC frequently work in more than one serviceterritory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers

A) Includes the match territory work rule
B) Select working location enable primary on the working territories work rule
C) Deselect workinglocation primary on the working territories work rule
D) Remove the match territory work rule

Solutions: