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Salesforce Certified B2C Solution Architect Sample Questions:

1. Universal Containers has an existing loyalty program that rewards its customers for purchases and frequent shopping with points that can be redeemed in store or online. They want to transform their existing loyalty program by investing in tools like Marketing Cloud, Salesforce Loyally Management and COP- They want to start segmenting their most loyal customers based or their online engagement and purchase history.
Which three actions should a Solution Architect recommend they consider taking with the tools they are investing In?
Choose 3 answers

A) Curate tiered experiences in Marketing Cloud
B) Create Journeys by tiers in Marketing Cloud
C) Segment Individuals within CDP C.Q Segment Journeys within CDP
D) Curate tiered experiences in Loyalty Management

2. A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?

A) A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.
B) Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.
C) B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.
D) Service Cloud creates a customer ID and an additional ID to be used as the primary record.

3. A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?
Choose 2 answers

A) Third-party application or AppExchange tool
B) Duplicate Matching Rules
C) Customer 360 Data Manager
D) Lightning Data Services

4. Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.
What should the Solution Architect keep in mind to avoid data exchange issues after implementation?

A) Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact
B) Check the field-level security for nationalParks is set to read only
C) Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce
D) Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API

5. A customer is using B2C Commerce, Marketing Cloud, Service Cloud, and Experience Cloud. They would like to leverage Salesforce CMS to create common content that can be leveraged across customer touchpoints.
Which two products can leverage Salesforce content without custom integration?
Choose 2 answers

A) Service Cloud
B) Marketing Cloud
C) Experience Cloud
D) B2C Commerce

Solutions: