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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. A company with offices in Boston, Massachusetts, and Paris, France uses Microsoft Dynamics CRM 2011.
You need to ensure that resources in Boston can be scheduled to deliver services only for the Boston
office.
What should you do? (Choose all that apply.)

A) Set the service selection rules to choose resources from The same site.
B) Create a Boston site record. Add all the users and facilities/equipment that are associated with that site.
C) Set the time zone for each facility/equipment record associated with the Boston site to match the time zone of that site.
D) Set the time zone for each user associated with the Boston site to match the time zone of that site.

2. You are configuring the Sales module in Microsoft Dynamics CRM 2011.
Which of the following components must be configured before you can add a product to the catalog?

A) unit group
B) discount list
C) price list
D) currency

3. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Deleting a lead also removes the lead from the marketing list.
B) Marketing list members cannot be qualified until the list is activated and unlocked.
C) Deleted leads remain in the marketing list.
D) Marketing list members can be added after the list is activated.

4. A company uses Microsoft Dynamics CRM Online 2011.
Company representatives create knowledge base articles based on the KB-Product template to respond to
product questions.
Articles based on the KB-Product template are frequently updated.
The updated articles must be reviewed and approved before the changes are published.
For each article based on the KB-Product template, you need to track who last updated the article and who
last approved article changes.
What should you do?
(Choose all that apply.)

A) Enable system auditing.
B) Enable auditing for the articles.
C) Enable auditing for the article template.
D) Add updatedby and approvedby fields to the article template. Then create a workflow to update the new fields.

5. In Microsoft Dynamics CRM 2011, you need to send the Sales Attachment of a Sales Literature record to a
Customer.
What should you do?

A) Open the Sales Attachment and send it to the customer as an email message.
B) Create an email message, add the Sales Attachment record, and send the email message to the Customer.
C) Open the Sales Literature and send it to the customer as an email message.
D) Create an email message, add the Sales Literature record, and send the email message to the Customer.

Solutions: