A company wants to implement B2C Commerce and Service Cloud, and then connect the systems with its existing instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems' Choose 2 answers

• A. Get in touch with the Marketing Cloud Professional Services to perform a subscriber key migration.
• B. Use Service Cloud as system of record for customer data and consent preferences across all channels.
• C. Migrate the existing Marketing Cloud data into B2C Commerce and set the subscriber key as the Customer ID.
• D. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.

A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?

• A. Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.
• B. Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.
• C. Implement Aloha template for students to access email with Salesforce Authenticator app.
• D. Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.

A company wants to use Marketing Cloud to send customer electronic receipts that originate from its point of sale (POS) system. The company has a need for the receipt to be sent no more than 10 minutes after purchase and would like to track all email sends that are being placed to that customer, The Marketing Cloud Contact Key should be the Service Cloud Contact ID.
What solution should a Solution Architect recommend to achieve this need?

• A. Make an API call from the POS to Marketing Cloud te send the electronic receipt. No call is required to Service Cloud to fetch the Contact IO as this information is already available at the POS.
• B. Make an API call from the POS to Service Cloud to retrieve the Service Cloud Contact ID. If the customer does not exist, submit a POST to Service Cloud to create the Contact ID, then send the Contact ID to Marketing Cloud via an API to send the electronic receipt.
• C. Make an API call from the POS to Marketing Cloud to send the electronic receipt and then call Service Cloud to add the customer if they do not exist. Use an automation in Marketing Cloud nightly to remove any duplicate contacts that may be introduced with Marketing Cloud Connect.
• D. Make an API call from the POS to Service Cloud to add the customer if they do not exist; leverage a custom object to send details to Marketing Cloud via Marketing Cloud Connect and synchronized data sources to send the electronic receipt.

A company contracted with a Satesforce implementation partner. A Solution Architect and a functional architect from the partner firm met with the business and IT stakeholders in the initial business discovery workshop. During that time, the Solution Architect gathered requirements about how the system needs to function in Salesforce with data flowing to downstream systems. The company also provided sketches of a potential user interface they want to see.
Which three actions should the Solution Architect take to ensure the right solution can be delivered?
Choose 3 answers

• A. Capture functional specifications that contain business processes and expectations of how they translate to user interface behavior.
• B. Investigate the challenges that the company is experiencing with their existing setup and understand how they expect the future solution to solve those challenges.
• C. Design the annotated wireframes of the current user interface and finalize the future state data architectures.
• D. Ask the company to describe system integrations and primary source of records to support business requirements.
• E. Thank the company for providing solution specifications and deliver those to the technical team.

An organization is considering using the Lead object in Sales Cloud to track customers who have signed up for their newsletter. The goal is to add these customers to a Marketing Cloud nurture campaign. Once they make a purchase, the suggested design is to convert the Lead to a Contact record and associate the resulting Contact with a Marketing Cloud Subscriber.
What recommendation should a Solution Architect make to avoid implementation challenges?

• A. Ensure that the Marketing Cloud Contact associated with the Lead is updated to reference the Contact after conversion.
• B. Avoid using the Lead object by creating Contacts with different Record Types for prospects.
• C. Delete the Marketing Cloud Contact associated with the Lead object after conversion.
• D. Add prospects who have not created an account or made a purchase to Marketing Cloud directly without creating a Lead.