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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which value chain activity ensures that service components meet agreed specifications?

A) Deliver and support
B) Obtain/build
C) Plan
D) Design and transition

2. Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A) Service request management
B) Monitoring and event management
C) Change enablement
D) Incident management

3. Which value chain activity is concerned with the availability of service components?

A) Deliver and support
B) Obtain/build
C) Plan
D) Design and transition

4. Which costs are included in the value proposition of a service?

A) Money that the service consumer no longer needs to spend because they are using the service
B) Additional expense that the service consumer has because they are using the service
C) The benefits, usefulness, and importance of the service that are perceived by the service consumer
D) Tangible or intangible results for the service consumer because they are using the service

5. Which will help solve incidents more quickly?

A) Target resolution times
B) Collaboration between teams
C) Escalating all incidents to support teams
D) Detailed procedural steps for incident investigation

Solutions: