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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A) Business role
B) Employee
C) Business user
D) Organizational unit

2. Which actions can you perform when you maintain organizational work distribution rules? Note: There are 2 correct answers to this question.

A) Download
B) Delete
C) Upload
D) Copy

3. To which of the following entities must you assign the Phone call work center view to access the live activity pane for computer telephony integration (CTI)? Note: There are 2 correct answers to this question.

A) Business role
B) Employee
C) Business user
D) Organizational unit

4. Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) Vendor management
B) Employee help desk
C) Partner channel management
D) Customer support

5. Which of the following work center views display maintenance plans created with reference to the respective objects? Note: There are 2 correct answers to this question.

A) Installation point
B) Contract
C) Customer
D) Registered product

Solutions: