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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

A) Unified Collaboration Model (UCM)
B) Call Server Connector (CSC)
C) Engagement Designer (ED)
D) Unified Collaboration Administration (UCA)

2. Which statement about Avaya Oceana CSC and ACS integration is true?

A) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
B) CSC communicates with Communication Manager through the DLG Interface in the AES.
C) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
D) CSC uses AES to control and monitor Session Manager voice calls and resources.

3. A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?

A) Under Filters, choose the level, and then select Add Filter Error.
B) Set the login level to FINE to see error messages.
C) By default all the errors are highlighted in Kibana.
D) Add a custom filter type error, and then add this filter in selection criteria.

4. Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

A) Unified Collaboration Model (UCM)
B) Call Server Connector (CSC)
C) Unified Agent Controller (UAC)
D) Unified Collaboration Administration (UCA)

5. When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

A) Verify If you can launch the Omnichannel Administration Utility successfully.
B) Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
C) Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
D) Check if you get a PING response from Avaya Control Manager Server from Web Server.

Solutions: