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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question 1

A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

A. Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
B. Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
C. Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
D. Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.

Question 2

To support multiple voicemails on an SCN, the IP Office Manager and core will support an additional voicemail option of _____, which will be the mode selected for the IP Offices supporting a local Preferred Edition - Messaging.

A. Embedded Voicemail
B. Voicemail Lite/Pro
C. Centralized Voicemail
D. Distributed Voicemail

Question 3

A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)

A. License for the secondary VoiceMail Pro Server
B. Secondary VoiceMail Pro Server installed on the network
C. Backup Server IP Address configured on IP Office
D. Primary Server IP Address configured on the secondary server

Question 4

What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not?

A. Database Open Action, Database Execute Action, Database Get Data Action and Database Close Action
B. Variable Routing Action on Telephony Actions
C. you cannot check against incoming CLI
D. Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action

Question 5

Which Windows command is used to find out which ports your server is currently using?

A. portqry
B. ipconfig /displaydns
C. netstat -an
D. netsh interface dump
E. show ports

Solutions: